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| About site: Software/Help Desk - Coral Sea Software |
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| About site: http://www.coralsea.com.au/sysman/ |
Title: Software/Help Desk - Coral Sea Software Windows-based help desk featuring help desk, inventory management, trouble ticketing, browser-access module, and system reporting.
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Ferguson,_Louise Consulting services to research, design, and evaluate interactive products. Specialist in medical usability, wireless systems and complex collaborative environments. Located in the UK.
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Coral Sea Software - SysMan IT Helpdesk & Facilities Management - Product Overview
Coral Sea
Software
overview
features
faq
free trial
how to order
maintenance
SysMan
SysMan is a full-featured IT helpdesk
management system for organizations that need a proven
cost-effective help desk software package that works "out of the box".
SysMan is a no-fuss solution that is easy to
use, does the job and pays for itself over and over again.
Check out SysMan's features and benefits
and frequently asked
questions then download the fully working time limited version and take it
for a test
drive.
Help Desk
central management facility for all
service requests
requests are registered, allocated to
support groups, scheduled for completion, updated or closed
view closed requests, enter activities
against open requests
print hard copy worksheets for any
request
integrated with inventory, service
contracts, knowledgebase, escalation, alerts.
alerts and notifications via
electronic mail (MAPI)
manage configuration of inventory
items and sub-items
User
Access
user access to open and closed service
requests, requisitions, purchase orders and inventory
empowers users and reduces workload on
helpdesk and support personnel
users report their own problems
any number of users may access the
SysMan database through the User Access module
User Support
register, update, reallocate or close
calls
browse and search closed requests
database
enter activities against
requests
Auto
Display
provides a continually refreshing
display of outstanding service requests
can be adjusted to show many different
selections
runs on any SysMan helpdesk
workstation
Escalation
performs call and event scheduling and
escalation
periodic scanning of calls and events
against parameters
user-defined escalation time
frames
automatic user notification on
thresholds and triggers via electronic mail
Inventory
track hardware and software
maintain inventory item
profiles
maintain product database
track service contracts
Requisitions
administration of purchase
requisitions
works in conjunction with orders
module
approved requisitions booked against
purchase order(s)
maintain budget break-downs for
proposed purchases
Orders
administration of purchase
orders
raise orders and track
deliveries
spread purchases across multiple
budgets
book deliveries directly into
inventory
Reporting
range of reports and business
graphics
route reports via email
export reports as data, documents and
spreadsheets
Infrastructure
keep track of your
information technology infrastructure
manage your
operations framework
home
| sysman | barracuda
| services |
company
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Windows-based | help | desk | featuring | help | desk, | inventory | management, | trouble | ticketing, | browser-access | module, | and | system | reporting. |
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http://www.coralsea.com.au/sysman/
Coral Sea Software 2008 September
dvd rental
dvd
Windows-based help desk featuring help desk, inventory management, trouble ticketing, browser-access module, and system reporting.
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